FAQ'S

In an ideal world, you should be cleaning your washing machine about once a month, Cleaning your washer should be viewed as more of a preventative measure than as something that you do to fix a problem once it arises.

Mix a solution of 2 cups of warm water and 1 cup of distilled white vinegar. Dip a sponge or soft-bristled brush in the solution. Gently pull back the door gasket and scrub away any mold and detergent residue.

Pour 2 cups of vinegar into the detergent dispenser filling all of the sections. Then, select the largest load and hottest water setting and run a complete cycle. Pour 1 cup of baking soda into the washer drum and run a second cycle set to the largest load and hottest water setting.

Open the washer door and dry the interior of the washer including behind the door gasket. Leave the door and dispenser drawer open until the interior of the washer is dry.

- Leave the lid or door of a washer open after every load to allow the drum and seals to dry and lessen the risk of mold and mildew growth.
- Use the right amount of detergent and fabric softener to prevent excessive residue in your clothes and the washer.
In an ideal world, you should be cleaning your dishwasher about once a month, Cleaning your dishwasher should be viewed as more of a preventative measure than as something that you do to fix a problem once it arises.

First, fill a dishwasher-safe bowl or glass with 1 cup of white vinegar and place it on the top rack of the empty dishwasher. Set the dishwasher to run on a hot water cycle. The vinegar will break down any remaining bits of food, grease, soap scum, residue, and any other leftover grime. This cleaning cycle will help do a thorough deep clean of your washer.

When the first cycle ends, remove the bowl or glass and sprinkle one cup of baking soda along the bottom of the dishwasher. Run it on a short cycle. The baking soda will remove stains and freshen the dishwasher. The result? A bright, sparkling dishwasher that smells oh-so-clean.
Every situation is different, and unfortunately, there are no hard and fast rules for recognizing and deciding whether something is or isn’t normal wear and tear. With that being said, the following types of damage are almost always seen as normal wear and tear:

Faded or chipped paint
Scuffed floors
Loose taps/faucets
Worn carpet
Dirt build-up around windows
Cracked door frames due to age

While the following is generally considered to be damage:

Scratches/burns on kitchen counters
Stains or burns on carpets/scratches on floors
Broken/damaged appliances
Missing/broken blinds
Drastic paint jobs/wallpapering that weren’t previously discussed
Large holes in walls
If this is an EMERGENCY situation that will affect your safety (fire, flood, gas leak, etc.) PLEASE CALL 911 IMMEDIATELY.

After getting to safety please report the incident to our office 24hr Emergency Line (825) 522-4663
Or call for any emergency not requiring emergency services like Furnace issues or Hot Water.
*A/C not working does not constitute an emergency.


Time is of the essence when reporting a gas leak or outage. These situations can quickly become emergencies, putting you and your family's safety at risk if the gas leak is not handled correctly. That's why it's essential to know what to do in the event of a suspected gas leak or outage.

- Evacuate as soon as possible
- CALL 911 IMMEDIATELY 
- After getting to safety please report the incident to our office 24hr Emergency Line (825) 522-4663

ATCO Gas Info
CALL 911 Immediately

Small fire - If comfortable please try and put out the fire by using the provided fire blanket and fire extinguisher. REMEMBER "PASS"

*DO NOT USE WATER ON GREASE FIRE - IT WILL SPREAD*

*Get out side of house to a safe area. DO NOT GO BACK INSIDE.

More Fire Safety Tips
Fire Extinguisher Video​​​
Fire Blanket Video
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Rent is collected via Sinkeykey rent collection (PAD). Withdrawal from you account is the on the first of every month. SingleKey rent collection reports both received & delinquent payments to Equifax. Tenants benefit from on time rent payments by improving your credit score.

SingleKey Rent Collection Info


 A Guests may stay a maximum of 14 days consecutively on the property for a sixmonth period or 7 nights. Any guest residing at the property for more than 14 days in a six-month period or spending more than 7 nights consecutively will be considered a tenant. This person must be added to the lease agreement. 
Waste Wise is the City of Edmonton’s waste management app for residents. It helps residents with sorting instructions & collection schedules

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